Refund policy

The Consumer Protection (E-Commerce) Rules, 2020 strictly prohibit sellers from refusing a return if the goods are defective, deficient, delivered late, or do not match the description on the platform.

Last Updated: [Date]

2.1 Return Eligibility We offer a [e.g., 7-day] return window from the date of delivery. To be eligible for a return, the item must be:

• Unused, unwashed, and in its original condition.

• Retaining all original tags, packaging, and accessories.

• Accompanied by the original invoice. (Note: Products such as innerwear, customized items, or perishables are strictly non-returnable unless received in a damaged condition).

2.2 Damaged or Defective Items If you receive a damaged or incorrect product, you must notify us at [Customer Care Email] within [e.g., 48 hours] of delivery, accompanied by clear unboxing videos and photographs of the defect. We will arrange a reverse pickup and issue a free replacement or full refund.

2.3 Refund Processing (As per RBI Guidelines) Once your return is received and passes our quality check, refunds will be initiated:

• Prepaid Orders: Refunded to the original source of payment within 5-7 business days.

• COD Orders: Refunded via bank transfer (NEFT/IMPS) or UPI to the account provided by the customer within 7-10 business days. Note: The COD convenience fee and original shipping charges are non-refundable.