Privacy policy

This policy is drafted keeping in mind the compliance requirements of the new Digital Personal Data Protection (DPDP) Act, 2023. You must explicitly state what data you collect, why, and appoint a Grievance Officer.

Last Updated: [Date]

3.1 Introduction [Your Brand Name] ("we," "us," "our") respects your privacy. This Privacy Policy governs how we collect, use, process, and protect your personal data when you use our website [Your Website URL].

3.2 Data We Collect We collect personal data necessary to provide our services, which includes but is not limited to:

  • Identity Data: Name, date of birth, gender.

  • Contact Data: Billing address, delivery address, email ID, phone numbers.

  • Financial Data: Masked payment card details, UPI IDs (processed securely via our PCI-DSS compliant payment gateways like Razorpay/PayU).

  • Technical Data: IP address, browser type, location data via cookies.

3.3 Purpose of Data Processing We use your data strictly to:

  • Process and deliver your orders.

  • Communicate transactional updates and promotional offers (with your explicit consent).

  • Comply with legal obligations under Indian law (e.g., tax invoicing).

3.4 Data Sharing and Third Parties We do not sell your personal data. We only share data with trusted third parties strictly for operational fulfillment:

  • Logistics and courier partners (e.g., Delhivery, BlueDart).

  • Payment processing gateways.

  • Marketing and analytics platforms (e.g., Google, Meta).

3.5 Grievance Redressal Mechanism In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the contact details of the Grievance Officer are provided below:

  • Name: Lavanya 

  • Email:  lopamudra.cd@gmail.com

  • Phone: 9831000653

  • Address: 104, Tower 8, Upohar, 2052, Chakgaria, Kolkata - 700094